Advisor Voice
Posted 2 months ago
Employment Information
Job Description
Job description
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4.
Full Time, Permanent
Customer Success
Education
Any Graduate
Any Postgraduate
Key Skills
About Infitech Human Resources Service Pvt Ltd.
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Infitech Human Resources Service Pvt Ltd. is your one stop solution for all your recruitment needs. We are dedicated to connect top talent with exceptional companies, providing a seamless experience for both employers and job seekers. We are happy to share that we have started our company in 2020 as recruitment job consultant with sound knowledge as a recruiter since last 20 years. We have served our prestigious customers in multiple Corporates and Industries (Both IT & Non- IT).
“Infitech Human Resources Service Pvt. Ltd.” is popularly known by its brand name as “HR FORCE”.
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We embrace and uphold the highest standards of personal & professional ethics. Integrity is implied.