Job Title: Hotel Front Desk Manager/Hotel Manager

Job Type: Full-Time

Position Overview: We are seeking a motivated and experienced Front Desk Manager/Hotel Manager to oversee the daily operations of our boutique 20-room hotel and to involve in upcoming renovations to share ideas. As the Front Desk Manager, you will be the face of our establishment, ensuring that every guest enjoys a seamless and exceptional experience from check-in to check-out.

Key Responsibilities:

• Guest Service:
• Provide a warm, welcoming, and efficient check-in and check-out process for all guests.
• Address guest inquiries, requests, and complaints with professionalism and a positive attitude.
• Ensure guest satisfaction by delivering personalized service and anticipating needs.
• Operations Management:
• Supervise staff, including scheduling, training, and performance management.
• Oversee daily front desk operations to ensure smooth functioning, including reservations, check-ins, check-outs, and handling special requests.
• Manage room assignments and ensure that all rooms are prepared and ready for guests.
• Administrative Duties:
• Handle cash and credit transactions accurately, including processing payments and reconciling the daily cash drawer.
• Maintain accurate records of guest information, reservations, and transactions.
• Prepare and review reports related to occupancy, revenue, and guest feedback.
• Submitting GST invoices to clients and companies.
• Communication:
• Coordinate with housekeeping, maintenance, and other hotel departments to address and resolve issues promptly.
• Communicate effectively with guests and staff to ensure a cohesive and productive work environment.
• Problem Resolution:
• Handle guest complaints and concerns with empathy and a solution-oriented approach.
• Implement corrective actions as needed to enhance guest satisfaction and resolve issues.
• Marketing and Sales:
• Promote hotel services and upsell rooms and amenities to enhance guest experiences and increase revenue.
• Assist in developing and implementing marketing strategies to attract and retain guests, guided by upper management.

Qualifications:

• Previous experience in a management or supervisory role in a hotel or similar hospitality setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management software and basic computer applications.
• Ability to handle multiple tasks and remain calm under pressure.
• Strong problem-solving skills and attention to detail.

Education and Experience:

• High school diploma or equivalent; a degree in hospitality management or related field is a plus.
• Minimum of 2 years of experience in hotel operations or a similar role.

Benefits:

• Competitive salary
• Health and wellness benefits
• Opportunities for professional development and career growth