Roles and Responsibilities:

• Provide exceptional customer service and support to clients.
• Follow up with customers to ensure their needs and expectations are met.
• Maintain a strong customer service orientation throughout all interactions.
• Handle customer inquiries and complaints with professionalism and patience.
• Utilize company policies and tools to document contact topics and actions taken.
• Work effectively with team members to provide seamless customer support.
• Demonstrate clear, polite, and professional written and verbal communication.
• Escalate customer issues appropriately and in a timely manner.
• Achieve productivity and quality standards set by the company.

Skills and Qualifications:

• Excellent communication skills in English, both written and verbal.
• Ability to type a minimum of 25 words per minute.
• Experience in handling difficult or irate customers effectively.
• Ability to adjust behavior and communication to accommodate diverse individuals.
• Professional and positive demeanor.
• Graduation is preferred but not mandatory.
• Experience in IT - Hardware / Networking is a plus.
• Freshers are welcome to apply.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• Pick and Drop service available for employees.