Customer Service Officer
Employment Information
Job Description
Job Responsibilities/skills
Core responsibilities:
Depot team capability assessment & gap corrections
execution, Freight Negotiation
(GT/MT/eCOM/Others) through timely interventions
Good communication, negotiation &
problem solving skills.
Analytics, TMS/WMS and other tech
tools in Logistics & Warehousing
Education – MBA in Supply
Chain/Operation
Experience: 5-7 yrs
Team size / direct and indirect reports: No Direct
Key success criteria: Emotional resilience, attention to details, keen to learn/adaptability,
ready for flexible working hours, Inter personal skills
Possible career path: Asst. Manager > RCSM
Sourcing Inputs
Target companies: FMCG
Companies like Coke,
Pepsi, ITC, HUL, Dabur,
Nestle, TCPL etc
Colleges & batch: Tier 3
Bschools like UPES, Amity,
ILAM, IISWBM etc
Titles: Logistics
Officer/Executive/Manager,
Warehouse Manager, Depot
Manager, Logistics &
Customer Service Officer
Any list of screening questions: Person should be mobile, ready operate from Depot
location
Any internal/ex-employee to consider: Ex CSO’s, S&F Officers with required