Customer Service Officer

Posted 6 days ago
Employment Information
Job Description

Job Responsibilities/skills

Core responsibilities:

  • CFA Management – Stock Management & Accuracy, Depot hygiene & safety,

Depot team capability assessment & gap corrections

  • Transportation Management – Ensure timely truck placement, timely order

execution, Freight Negotiation

  • Customer Service – Ensure satisfaction of Direct Customers

(GT/MT/eCOM/Others) through timely interventions

  • Daily monitoring of key metrics – preparing reports, analysis and actions
  • Regular depots visits and monitoring adherence vs SOP’s
  • Vendor Management – Facilitate timely resolution of vendor issues/concerns
  • Must have skills: SAP, Excel,

Good communication, negotiation &

problem solving skills.

  • Desired skills: Presentations, Data

Analytics, TMS/WMS and other tech

tools in Logistics & Warehousing

Education – MBA in Supply

Chain/Operation

Experience: 5-7 yrs

Team size / direct and indirect reports: No Direct

Key success criteria: Emotional resilience, attention to details, keen to learn/adaptability,

ready for flexible working hours, Inter personal skills

Possible career path: Asst. Manager > RCSM

Sourcing Inputs

Target companies: FMCG

Companies like Coke,

Pepsi, ITC, HUL, Dabur,

Nestle, TCPL etc

Colleges & batch: Tier 3

Bschools like UPES, Amity,

ILAM, IISWBM etc

Titles: Logistics

Officer/Executive/Manager,

Warehouse Manager, Depot

Manager, Logistics &

Customer Service Officer

Any list of screening questions: Person should be mobile, ready operate from Depot

location

Any internal/ex-employee to consider: Ex CSO’s, S&F Officers with required

 

 

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About JCMC Services Private Limited
Jobs Capital is a leading talent Sourcing Company. Since its inception in 2018, Jobs Capital has always endeavored to be a premier provider of quality recruitment services. It consistently works on adding lasting value to the businesses of its clients. At Jobs Capital, we have made rapid strides to be one of the executive search Companies in India. Our focus has always been on middle and senior management talent needs. We recruit for various Industry segments across the globe. Our effective HR solutions to clients across industries have earned us a large and loyal client base, which comprises Multinational Corporations, leading Indian Business Houses, Small Medium enterprises. We, at Jobs Capital, cater to our client's talent needs and contribute to their success story

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