CUSTOMER RELATIONSHIP MANAGER JOB DESCRIPTION

Responsibilities:

· Building and maintaining profitable relationships with key customers.

· Overseeing the relationship with customers handled by your team.

· Resolving customer complaints quickly and efficiently.

· Keeping customers updated on the latest products in order to increase sales.

· Meeting with managers in the organization to plan strategically.

· Expanding the customer base by upselling and cross-selling.

· Understanding key customer individual needs and addressing these.

· Conducting business reviews using CRM programs.

· Knowing your competition and strategizing accordingly.

Requirements:

· Bachelor’s degree/Diploma in CIVIL.

· A minimum of 3 years’ experience.

· Excellent interpersonal and communication skills.

· Proficient in all Microsoft applications.

· Superior product knowledge.

· A team player with leadership skills.

· Maintain a positive attitude focused on customer satisfaction.